Debt Collection

PCXcom has considerable expertise of the debt recovery industry, with its systems widely used in the collections sector. Configurable with any front-end debt collection software, PCXcom has an extensive client list of industry players. Moreover, the comprehensive feature-set of the PCXcom system reflects the unique and highly regulatory requirements of the industry; and a means for agencies of any size to compete at all levels.

PCXcom’s advance technology is a business critical tool for players in the collections sector to gain competitive advantage by means of reducing the collections cycle, increasing debtor contact rates and effectively managing contact databases. Moreover, campaigns and scripts can be created and modified as required. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Reverse IVR, Fax, email etc) and more.

Finance & Investment

The PCXcom predictive dialler is used extensively throughout the Finance & Investment sector to gain competitive advantage by means of not only driving productivity to quantum levels, but to also effectively managing appointment setting for sales personnel in the field; or alternatively seminar management. Indeed, use of the appointment setting and seminar management module will put the focus of your operation on filling the diaries of your field staff week in week out; meaning that the your business will be best placed to attract the best sales staff available as well.

PCXcom’s advance technology is a business critical tool for players in the Finance & Investment sector; enabling Finance & Investment companies to increase contact rates; capture customer information efficiently; effectively manage contact databases; and create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more. Moreover, the PCXcom dialer will enable you produce meaningful performance and management reports.

 

Fundraising & Charities

The Fundraising and Charity Module is specifically designed to cater for the highly competitive and regulatory dynamics of the sector; including effective data management of Art Unions; Raffles; Pledges and Donations. Moreover, meet all audit and reporting requirements with PCXcom call centre technology, with is capability to enable you to collect and track data in an effective manner; and importantly, produce accurate and meaningful activity and performance reports.

PCXcom’s advance technology is a business critical tool for players in Fundraising sector; enabling Charity organisations to increase contact rates; capture customer information efficiently; effectively manage contact databases; and create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Holidays & Travel

The PCXcom system caters for both inbound and outbound application requirements of the Holiday and Travel sector. The means of gaining competitive advantage is twofold; 1) outbound ‘direct sales’ of low-ticket items such as ‘weekends away’ on the dialer, and 2) inbound reservations and bookings being managed via the inbound call management function which utilises the ACD & IVR, functions. In addition, the blended function can prioritise inbound calls over outbound activity to optimise the sales process. System functions include; Predictive Dialler, ACD & IVR, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

 

Direct Marketing

High volume call management is managed with great effect with the Direct Marketing Module. Regardless of the volume size, call spikes, or the ebbs and flows of intermittent traffic; agents in your call centre will remain busy throughout the day as a direct result of the intelligent and intuitive nature PCXcom’s Direct Marketing Module. For example, call types can be prioritised, missed calls can be automatically called back when agents become available, and as inbound calls dissipate from television campaigns, outbound calls can also be generated from dialler campaigns.

PCXcom’s advance technology is a business critical tool for players in the Direct Marketing sector, enabling DM companies to gain competitive advantage by means of efficient and effective call response, increase contact rates; customer information capture; effective management of contact databases; and the ability to create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Market Research Surveys

Whether you are updating client databases, collecting data from prospects or conducting full-scale surveys, the data collection capability of PCXcom’s advance technology is a business critical tool for both Market Research companies and organisations that have a need to collect information and/or update databases on a regular basis. Gain competitive advantage with not only increased contact rates, but the efficient capture of information and effective management of contact databases. Importantly, you can create and modify campaign, surveys and scripts, view lists and campaigns, monitor system activity. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Media & Communications

The dynamics of the fast paced, media and communications sector demands the delivery of information in a timely and accurate fashion. PCXcom’s advance technology is a business critical tool for players in the Media & Communications sector as it is used to increase contact rates, gain efficient capture of customer information and effective management of contact databases, as well as create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Retail, Consumer Products & Manufacturing

The demands of B2C & B2B applications require timely and accurate management of client interaction; be it acquisition, retention, fulfillment or direct response management. Moreover, the high volumes often associated with these sectors requires a quality, robust and reliable system.

PCXcom’s advance technology is a business critical tool to increase contact rates, efficiently capture customer information, effectively manage contact databases, and create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Education

The Education sector in Australia continues to grow exponentially. PCXcom’s advance technology is a business critical tool for players in the Education sector. PCXcom’s advance technology is a business critical tool for players in the Education sector as it is used to increase contact rates, gain efficient capture of customer information and effective management of contact databases, as well as create and modify campaigns and scripts. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

HealthCare

Healthcare is fast becoming a high-growth industry in Australia; in particular with the ageing of the baby boomer demographic. PCXcom’s advance technology is a business critical tool for players in the Healthcare sector, enabling effective management of Patient Accounts and Services in a more effective and cost efficient manner.

Compatible with any modern CRM software, Healthcare companies increase the patient contact rates via the Predictive Dialler, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc); whilst maintaining absolute operational integrity via system reports, Call Recording & Monitoring, Scripting and List Management. In addition, you will be able to efficiently capture and manage patient information and databases. Moreover, the Healthcare module incorporates BCP & DR as business critical components.

Managed Services

Many service related companies in Australia share the ebbs and flows of the industries they service ie; the mining sector. PCXcom’s advance technology is a business critical tool for players in the Managed Services sector, as they greatly benefit from both the flexibility and scalability of our Enterprise or Cloud based platforms; which enables businesses to quickly expand in the good times, and likewise not have to wear the overhead of technology over-kill in periods of retraction. System functions include; Predictive Dialler, Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, ACD & IVR, Unified Communications (SMS, Voice, Fax, email etc) CRM integration, and more.

Solar Energy

PCXcom’s advance technology is a business critical tool for players in the Solar Energy sector to generate leads through outbound campaigns using the Predictive Dialler, whilst the inbound call management functions of the  ACD & IVR are used to effectively manage direct response marketing campaigns – in particular television.

 

Other system functions include; Call Recording & Monitoring, Scripting, FAQ/Objection Handling, List Management, Unified Communications (SMS, Voice, Fax, email etc) and CRM integration. Moreover, the PCXcom dialer will enable you produce meaningful performance and management reports.

In addition, as the PCXcom call centre system inherently caters for efficient management of customer databases, you will also be able you to drive revenue performance through effective upsell and cross-sell initiatives, such as existing clients selling electricity to the grid.

Service Bureau

PCXcom’s advance technology is a business critical tool for any Service Bureau, as it provides a means of gaining competitive advantage by means of delivering the high productivity levels needed to compete in the sector. The system will enable you to dramatically increased your contact rates via use of the Predictive Dialler, ACD & IVR, and Unified Communications (SMS, Voice, Fax, email etc). It also delivers absolute operational transparency with its comprehensive performance management and system reports, Call Recording & Monitoring, Scripting, FAQ/Objection Handling and List Management. Moreover, you will be able to efficiently capture customer information, effectively manage contact databases, and create and modify campaigns and scripts. Likewise, the system is compatible with any modern CRM software.