Powerconnex’s digital predictive dialler system is often the single biggest productivity driver introduced into many organisations; delivering productivity gains of up to 300% from manual dialing! (The digital dialler is capable of increasing agent ‘speak-time’ to around 45-50 minutes every hour). In other words, agents consistently spend around 80% of their time selling and/or making appointments.

The Auto-Dialler has four dialler modes:

  • Predictive
  • Preview
  • Power
  • Manual


  • Sales Appointment Setting
  • Seminar Attendance
  • Direct Sales – Cold Calling
  • Follow-up calls into Customer Base

Core Products:

  • Predictive Dialler
  • ACD Inbound Call Management & Routing
  • IVR
  • Call Recording & Monitoring

Intelligent Customer Contact Systems

In an increasing sophisticated and competitive marketplace, Powerconnex‘s intelligent customer contact systems enable organisations to optimise performance via efficient business practices and use of contact data.

In other words, map business processes with technology; contact customers across multiple mediums; and most importantly, provide meaningful information to management on all levels; promoting best practice principles and continuous improvement in the process.

Customer Interaction Management

Another feature of the PowerConnex Call Centre System is its powerful CIM/ CRM tracking tool that is designed to optimise the sales operation; enabling companies to track client interaction, with agents able to readily reference client history.

The CIM function also allows companies to build robust, highly qualified prospect databases; improving the sales effort and shortening the sales-cycle. Importantly, as the status of each prospect/client changes with on-going interaction, client databases

Operational Transparency

Management will have absolute operational transparency via;

  • Real-Time & Historical Performance Management reports
  • Real-Time & Historical Contact Centre Performance reports
  • Call Recording & Monitoring
  • Remote VPN & Smart Phone access to Management Reports, Contact Centre Reports and Call Recording & Monitoring

Multi-Functionality on a Single Technology Platform

The Powerconnex’s digital customer contact system facilitates customer interaction via multiple communication mediums in an integrated manner.

The distinct advantage of digital technology, in particular the predictive dialler; is that it is inherently faster and more efficient than out-dated analogue systems; feeding agents with more successful calls every hour; detecting answering machines, busy and disconnected numbers, no-answers and fax machines; meaning more numbers remain as prospects in your contact database until clearly identified as non-opportunities.