Predictive Dialler

The PowerConnex predictive dialler is often the single biggest productivity driver; delivering productivity gains of up to 300% from manual dialing – capable of increasing agent ‘speak-time’ to around 45-50 minutes every hour. In other words, your agents will consistently spend around 80% of their time selling and/or making appointments.

There are four dialler modes:

  • Predictive
  • Preview
  • Power
  • Manual
 Dialler Applications:The Dialler is commonly used for;

  • Sales Appointment Setting
  • Seminar Attendance
  • Direct Sales – Cold Calling
  • Follow-up calls into Customer Base

Appointment Setting / Seminar Attendance

The predictive dialler comes with an appointment setting module that has been specifically designed to effectively manage the dynamics of appointment setting and seminars. The module will change the way you do business; in that your focus will be on filling the diaries of your field staff; as against working around their availability.

Customer Interaction Management

Another feature of the PowerConnex Call Centre System is its powerful CIM/CRM tracking tool designed to optimise the sales operation – enabling effective client interaction with easy reference to client history.
The CIM function will also enable you to build robust, highly qualified prospect databases; improving the effectiveness of the sales effort; and indeed shortening the sales-cycle. Importantly, as the status of each prospect/client changes with on-going interactions, your contact databases can be enhanced and segmented to reflect changes made throughout the different stages of the sales cycle ie; raw prospects to highly qualified leads with intent to buy or re-purchase. Lists can also be generated using filters such as; geographics, demographics and psychographics.

 

System Functionality includes:

  • Predictive Dialler: 4 dialler modes
  • Agent Scripting & Objection Handling
  • Call Recording & Monitoring
  • Performance Management & System Reports
  • Script & Campaign Manager
  • List Manager
  • Real-Time Reporting
  • Integrated SMS
  • Integrated Voice Broadcasting
  • Home-based Agents
  • Payment Gateways

Fully Blended Systems

In an increasingly sophisticated and demanding marketplace, there is increasing pressure for Call Centres to operate in a highly flexible, fully blended, multi-media environment; necessitating the use of innovative technology such as PowerConnex to meet these demands.